Reaching support

If the help and the system check don’t get you any further, write to us. The easiest way is right in the chat: tell your assistant you’d like to open a ticket with support, and what’s going on. It agrees the text with you and sends it once you’re happy.

What goes into the ticket

What you write, plus, for us, which account and website it’s about. So you don’t need to explain that. Never put passwords or login details in a ticket.

How the reply arrives

By email, to your account’s address. Ask your assistant “Have they replied yet?” and it will read you the thread. If you add to a ticket, it lands in the same ticket, even if it was already closed.

By email

You can also write to us directly at support@madpublishing.ch. That creates a ticket too.