# Reaching support

Quelle: https://madpublishing.ch/en/help/reaching-support
Stand: 2026-10-11

> If the help and the system check don’t get you any further, write to us. The easiest way is right in the chat: tell your assistant you’d like to open a ticket with support, and what’s going on. It agrees the text with you and sends it once you’re happy.

If the help and the system check don’t get you any further, write to us. The
easiest way is right in the chat: tell your assistant you’d like to open a
ticket with support, and what’s going on. It agrees the text with you and
sends it once you’re happy.

## What goes into the ticket

What you write, plus, for us, which account and website it’s about. So you
don’t need to explain that. Never put passwords or login details in a ticket.

## How the reply arrives

By email, to your account’s address. Ask your assistant “Have they replied
yet?” and it will read you the thread. If you add to a ticket, it lands in the
same ticket, even if it was already closed.

## By email

You can also write to us directly at support@madpublishing.ch. That creates a
ticket too.